Last Updated: November 8, 2025
Welcome to [Your Cake Shop Name] (“we,” “our,” “us”). By accessing or using our website, mobile application, or services (collectively referred to as the “Platform”), you agree to comply with these Terms and Conditions. Please read them carefully before using our services.
Customer / Buyer – Any person placing an order for cakes, desserts, or related items on the Platform.
Vendor / Seller – Any individual or business entity approved by us to sell cakes or bakery items through the Platform.
Platform – The website or mobile app owned and operated by [Your Cake Shop Name].
Order – A confirmed request by a customer to purchase an item.
To use our Platform, you must be at least 18 years old or use the Platform under the supervision of a parent or legal guardian. Vendors must have valid business credentials and comply with local food and safety regulations.
Both customers and vendors must register for an account to use certain services.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate, current, and complete information.
We reserve the right to suspend or terminate any account that provides false or misleading information.
Orders are confirmed only after successful payment.
All prices are displayed in Bangladeshi Taka (BDT) or your local currency, inclusive or exclusive of applicable taxes as indicated.
Payments can be made via available methods (e.g., debit/credit card, mobile banking, cash on delivery).
Once an order is placed, it cannot be canceled after the preparation has started.
Delivery times are estimates and may vary depending on distance, vendor availability, and traffic conditions.
You are responsible for providing an accurate delivery address and contact details.
If you fail to receive the order at the specified time, the order will be marked as completed, and no refund will be issued.
Refunds are only applicable for damaged, incorrect, or missing items verified through photographic evidence.
No refunds for taste preferences or late deliveries caused by unforeseen circumstances (traffic, weather, or vendor delay).
Refund requests must be made within 24 hours of order delivery.
Vendors must apply and receive written approval before listing products.
Vendors must maintain high-quality standards in hygiene, packaging, and customer service.
We reserve the right to delist any vendor found violating food safety or Platform policies.
A commission (as per agreed percentage) will be deducted from each order before payout.
Vendor payouts occur on a weekly or monthly basis, depending on the settlement cycle.
Vendors are solely responsible for the accuracy of product descriptions, prices, and photos.
Misleading information or copyright-infringing images will result in account suspension.
Vendors must confirm and prepare orders promptly.
Delayed or missed deliveries may lead to penalties or temporary suspension.
All content on the Platform, including logos, images, text, and designs, is owned or licensed by [Your Cake Shop Name]. Vendors may only use approved branding assets provided by us.
You agree not to:
Use the Platform for fraudulent, illegal, or harmful activities.
Post defamatory or false content.
Interfere with other users’ accounts or the Platform’s operation.
Attempt to access private or administrative areas without authorization.
We act as an intermediary between vendors and customers. While we ensure quality control, we are not directly liable for the vendor’s product quality, hygiene, or service. In no event shall we be held responsible for indirect, incidental, or consequential damages.
Your personal data will be handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.
We reserve the right to terminate or suspend access to any account found violating our Terms, without prior notice.
We may update these Terms and Conditions at any time. Continued use of the Platform after changes indicates acceptance of the revised terms.
For questions or concerns regarding these Terms and Conditions, please contact:
📧 support@cakensmile.com
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